Contact
Primary contact
For partnerships, media inquiries, or general questions, email:
For account issues, deposit or withdrawal questions, and product troubleshooting, Discord is usually the fastest support channel.
Official channels
| Channel | Link | Purpose |
|---|---|---|
| Website | signamarkets.com | Product access and market participation |
| Discord | discord.gg/PZzUXXwZpR | Support, discussion, and community |
| X | @Signamarket | Product updates and announcements |
Discord support
Recommended channels
#help-feedback: technical issues, account questions, deposit and withdrawal support#market-proposals: ideas for new markets#announcements: official updates#general: open discussion with the community
How to get help efficiently
When reporting an issue, include:
- Your login method, such as email, FoxChat, MetaMask, or OKX
- The approximate time the issue occurred
- A short list of steps to reproduce it
- Screenshots or transaction hashes where relevant
For fund-related issues, always include the relevant BscScan transaction hash.
Product feedback
User feedback is useful across both product and market design. Good contributions include:
- Clear bug reports
- UX pain points
- Requests for missing features
- Suggestions for new markets and categories
Well-documented feedback is easier for the team to review and act on.
Security reminders
Signa support will never ask you for:
- Your private key
- Your seed phrase
- A direct transfer of funds for support purposes
If you receive such a request, treat it as fraudulent and use only the official channels listed above.